All orders ship via USPS Priority Mail or UPS. Buyers can choose at check-out.
Retail orders ship within 5 business days after payment has been received for your order.
Some items are made to order and will ship out within 1-3 weeks of our receipt of your order. Those items are large tea light packs, bulk purchases and wholesale orders, and are all indicated in their item listings.
If your order was damaged in the mail, please email (1) a photo of the damaged product, and (2) a photo of the package as you received it to firstname.lastname@example.org
We will send a replacement product to you ASAP and file a claim with the delivery service.
Returns & Exchanges
Return and exchange requests must be received within seven days of receiving your order. To process a return or exchange an item, items must be in new, unused and untampered condition. The buyer is responsible for paying for return and exchange shipping costs.
All items purchased on sale or with a coupon code are final sale and cannot be returned or exchanged.
To qualify for a refund, items must be received back in our studio within two weeks of your original receipt of the package in new, unused condition, in all original packaging.
Upon receipt of products, we will issue a refund equal to the price paid for product or ship exchange goods. Shipping charges are non-refundable.
To request a return or exchange, please contact us.
Wholesale orders are not eligible for a refund. Items may be exchanged within 30 days of receipt, and not after. To exchange product, items must be in new, unused condition in all original packaging.
Buyer is responsible for additional exchange shipping fees.
Our online shop is currently set up for US orders, not international ones. To place an international order, please visit our Etsy shop.
To forgo shipping costs and to pick up your order locally, please contact us prior to placing your order.
Orders are only available for pick-up at markets or pop-ups on our schedule, or from our studio in Northeast DC by appointment.
We are unable to arrange special drop-offs or meet-ups for local orders.
Our studio is located at 2414 Douglas St NE, Washington, DC 20018
Purchase of our products implies compliance with our policies. Please contact us if you have any questions. Thank you!