Our Policies


Shipping

All orders ship via USPS Priority Mail or UPS. Buyers can choose at check-out. 

 

Lead Times

Retail orders ship 1-5 business days after our receipt of your order.

Some items are made to order and will ship out within 1-3 weeks of our receipt of your order. Those items are large tea light packs, bulk purchases and wholesale orders, and all indicated in their item listings. 

 

Damages

If your order was damaged in the mail, please email (1) a photo of the damaged product, and (2) a photo of the package as you received it to hello@handmadehabitat.co

We will send a replacement product to you ASAP and file a claim with the delivery service.

 

Returns & Exchanges

Return and exchange requests must be received within seven days of receiving your order. To process a return or exchange, items must be in new, unused and untampered condition. The buyer is responsible for paying for return and exchange shipping costs. 

All sale items are final and cannot be returned or exchanged. 

To qualify for a refund, items must be received back in our studio within two weeks of your original receipt of the package.

Upon receipt of products, we will issue a refund equal to the price paid for product. We are not responsible for refunding shipping charges. 

To request a return or exchange, please contact us.

 

International Orders

Our online shop is currently set up for US orders, not international ones. To place an international order, please visit our Etsy shop.

 

Local Pick-Ups

To forgo shipping costs and to pick up your order locally, please contact us prior to placing your order.

Orders are only available for pick-up at markets or pop-ups on our schedule, or from our studio in Northeast DC by appointment.

We are unable to arrange special drop-offs or meet-ups for local orders.

Our studio is located at 2414 Douglas St NE, Washington, DC 20018

 

 

Our products are retailed for individual use, not resale. Purchase of our products implies compliance with our policies. Thank you.