All natural soy wax candles and beauty goods for slow, mindful living
All natural soy wax candles and beauty goods for slow, mindful living
Retail orders ship out from our studio within 3 to 5 business days after payment has been received for your order. Lead times are not guaranteed and subject to change during busier times of year and times that our studio is closed.
Some items are made to order and will have a longer processing time. Those items are large tea light packs, bulk purchases and wholesale orders, and are all indicated in their item listings.
All orders ship via USPS or UPS with tracking. Once the package has been shipped, Handmade Habitat is not responsible for loss or damages to items. Please contact USPS or UPS directly for any issues regarding your shipment.
If your shipment comes back to our studio for any reason, we can ship out again for an additional shipping fee. To avoid returned shipments, please ensure that your shipping address is correct at checkout or get in touch with us before your order ships. Once the shipment goes out the door, we are not able to adjust shipments or delivery addresses.
Online orders are all fulfilled from our Baltimore studio and can be picked up from our Baltimore studio during open hours. To pick up your order, select local pick up instead of shipping at check-out. We will email you when your order is ready to be picked up.
All purchases made with a discount code are final sale and cannot be exchanged or returned.
Discount codes are case sensitive, so please ensure you are using the code as written when applying it to your order. If you have any issues with a discount code, please get in touch with us before checking out.
After your order has been processed, we cannot refund discounts on our back end.
Unfortunately our website is not currently set up to accept international orders. However, we are happy to ship international orders! To place an order to ship outside of the US, please email hello@handmadehabitat.co with your order items. We will invoice you with the items and shipping cost. Orders will ship after payment is received.
Handmade Habitat is not responsible for loss or damage to packages in transit. To file a damage claim, fill out the following forms for USPS and UPS. You may need to retain the package until the claim is approved. A separate order will need to be placed to replace damaged goods. Please get in touch if you have any questions or concerns.
To file a claim with USPS, fill out this form.
To file a claim with UPS, fill out this form.
Return and exchange requests must be received within seven days of receiving your order in the mail, or within seven days of purchase directly from us at an event or in studio.
To process a return or exchange an item, items must be in new, unused and untampered condition.
Custom items and orders purchased with coupon codes are not eligible for a refund.
The buyer is responsible for paying for any additional return and exchange shipping costs.
All items purchased on sale or with a coupon code are final sale and cannot be returned or exchanged. This includes orders with free shipping.
To qualify for a refund, items must be received back in our studio within two weeks of your original receipt of the package in new, unused condition, in all original packaging.
Upon receipt of products, we will issue a refund equal to the price paid for product or ship exchange goods. Shipping charges are non-refundable.
We cannot process returns or exchanges for our products purchased from secondary retailers.
To start a request for a return or exchange, please fill out this form.
Wholesale orders are not eligible for a refund. Items may be exchanged within 30 days of receipt, and not after. To exchange product, items must be in new, unused condition in all original packaging.
Buyer is responsible for additional exchange shipping fees.
Purchase of our products implies compliance with our policies.
Please contact us if you have any questions.
Thank you!
